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News and reports

Older male Healthwatch volunteer with clipboard at hospital

Organisations that can help with general NHS Complaints

Organisations that can help with general NHS Complaints and advocacy
1 December 2014
Advice and Information
Woman with children sitting on a bench

Complaints advocacy

Information about complaints advocacy and other advocacy services from POhWER in West Northamptonshire
1 December 2014
Advice and Information
Health visitor at breastfeeding picnic

Local health and social care complaints contacts

A collection of local health and social care complaints contacts
30 November 2014
Advice and Information
Health visitor at breastfeeding picnic

Whistleblowing - How a staff member can report a problem in the NHS or an Adult Social Care Service

NHS and adult social care are usually very good and most people don’t have any problems. But occasionally things can go wrong.
30 November 2014
Advice and Information
Volunteer speaking with small child

Mental Health Services Complaints

If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint.
30 November 2014
Advice and Information
Three women talking in hospital corridor

NHS hospital complaints

The care you receive in an NHS hospital is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start when you want to sort out a problem with an NHS hospital.
30 November 2014
Advice and Information
Woman speaking to receptionist

Complaints about other NHS services

NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you more about how to raise concerns about health services that aren’t GPs, hospitals and dentists.
26 November 2014
Advice and Information
Dentist looking at a dental x-ray

NHS Dentist Complaints

NHS dental care is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start if you have a problem with an NHS dentist.
20 November 2014
Advice and Information
Male doctor speaking to a patient

Complaints about GPs

The care you receive from a GP is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start when you want to sort out a problem with a GP.
20 November 2014
Advice and Information
Man in a care home

Domiciliary Care Lay Monitoring Pilot Project Report

Healthwatch Northamptonshire has been working in partnership with Northamptonshire County Council on a pilot project to monitor the quality of home (domiciliary) care services.
26 September 2014
Report
Two people talking in a waiting room

The views of people using Musculoskeletal (MSK) services and staff delivering MSK services

Working in partnership with the local NHS, we wanted to find out what patients and staff thought of current services and how they could be improved.
11 August 2014
Report
Two people sitting in a waiting room

Survey of patients waiting in Accident and Emergency at Northampton General Hospital

We asked 173 people in the A&E waiting area at NGH about what other services they had tried to access before going to A&E and what their experience was
5 August 2014
Report

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